Job Summary: Provides a range of routine customer service and support to new and existing customers. Generate bids and write up job tickets for all incoming orders. Perform general administrative customer transactions, and maintain appropriate records.

Responsibilities and Duties:  

• Direct point of contact for customers and Print Logics Sales Representatives.
• Responsible for ensuring that customers receive a consistent, high level of service and communication.
• Assists and advises customers in the utilization of Print Logics services.
• Provides routine information and support to customers; answers questions, and resolves or refers day-to-day customer problems and concerns.
• Prepares paperwork to activate and maintain services; oversees account services through quality checks and other follow-up.
• Performs miscellaneous job-related duties as assigned.

Qualifications: 

• Ability to prepare routine administrative paperwork.
• Effective communication and instructional skills.
• Ability to resolve difficult or stressful customer service issues.
• Knowledge of printing procedures and production standards.
• Strong interpersonal skills, flexibility, and customer service oriented.

Job Requirements:

High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.

Valid TX Driver License and vehicle.

Working Conditions:

• Work is performed in both a typical office work environment and at customer sites.
• Occasional lifting of up to 60 lbs
• Appearance at all times must represent the company image.
• Fast-paced environment: subject to numerous scheduling and priority changes and short notice activity.

Additional Duties:        

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by the Director of Sales.